Northern Europe Credit & Collection Team Lead

We at PRONOVIAS GROUP, Global leader in the Bridal industry,  are currently looking for a professional and talented Credits & Collection Team Lead to join our Customer Management Team in our  Barcelona HQ, partnering closely with our Northen Europe Hub. 

We seek people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make the difference.

Our mission is bringing HAPPINESS into the world by dressing with style our customers’ dreams, being the best partner to our clients, and building together an exciting place to work. 

 About the role:

• Responsible for all credit and collections operations for the Northern Europe region , with the principal goal of protecting the assets of the company, by balancing exceptional customer service whilst maximizing cash flow through cash collection.
• Mentor and develop the credit & collections agents towards outstanding performance and nurture an environment where they can excel through encouragement and empowerment
• Act as a true Pronovias Group Ambassador by building strong and efficient collaboration relations both with customers and with all the departments involved (Customer Service, Logistics, Sales, etc.)
• Provide recommendations regarding collection strategy effectiveness, including orders & cash allocation, billing, credit limits, claims & accounts receivable monitoring, loan management and market reporting, deploying strategies that contribute to the Company’s mission.