Wholesale Customer Service Specialist (Hybrid Position)

We at PRONOVIAS GROUP, Global leader in the Bridal industry, are currently looking for a professional and talented Customer Service Specialist to join our Wholesale Customer Management Team in our  North America HUB, in NYC.

We seek people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make the difference.

Our mission is bringing HAPPINESS into the world by dressing with style our customers’ dreams, being the best partner to our clients, and building together an exciting place to work. 

 About the role:

• Act as the company liaison for the customer base, improving customer satisfaction and loyalty by responding promptly to customer inquiries and effectively resolving their problems and concerns.
• Answer a heavy volume call center
• Process customer orders/exchanges/returns/reimbursements/cancellations according to established department policies and procedures
• Provide customers with timely and accurate information via phone and email regarding order status and product knowledge inquiries
• Book and manage trunk show and loaner programs
• Work closely with Logistics, Accounting and Sales Departments for shipping, payments and service solutions