Wholesale Customer Service Agent (German Speaker)

Location: Barcelona (Spain)
Contract: Permanent
Working day: Full time
Sector: Fashion and apparel
Vacancies: 1
Discipline: Sales

Pronovias

Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride.

Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman truly happy.

We are a group of pioneering bridal brands, each known for the creativity of our innovation: Pronovias, Vera Wang Bride, St Patrick, White One, Nicole and Ladybird.

The Group’s bridal and eveningwear dresses are sold in more than 105 countries through a network of 100 stores and more than 4,000 points of sale.

You are invited to experience for yourself the magic of bridal!

Job description

Pronovias Group is a global leader in the bridal sector, with a unique portfolio of luxury bridal brands such as Pronovias, Vera Wang Bride, House of St Patrick, White One, Nicole Milano and Ladybird. It is distributed at more than 4.000 points of sale in 105 countries, with 102 boutiques in fashion capitals like New York, London, Milan, Paris and Shanghai. Do you want to be part of the journey and join our Headquarters in Barcelona? We are looking for a Customer Service Representative to join our Wholesale Customer Management Team.

Key tasks will be:

Assist customers and Sales representatives with all questions and concerns via phone and email
Answer phone calls to assist customers calling in with inquiries
Resolve product or service problems by clarifying the customer's complaint, provide the best solution to solve the problem, expedite correction or adjustment and follow up to ensure resolution. To achieve this, the person hired will have to work closely with our Logistics, Accounting, Production and Sales Team
Process customer orders/exchanges/RAs/reimbursements/cancellations
Provide customers with timely and accurate information, order status and product knowledge inquiries
Follow-up on any issue until they are fully resolved
Coordinate Trunk show and Loaner programs

Requirements

Bachelor's Degree Business Administration (or related field)
At least 1-3 years of work experience in B2B Customer Service/Administrative experience within Wholesale Fashion/Bridal industry preferred
German and English speaker (Proficiency or advanced), an extra language will be a plus.
Strong client-facing and communication skills
Excellent knowledge of the Microsoft Office Package, M3 and CLIMA knowledge preferred
Team player, enthusiastic, accurate and commercially oriented
Hands-on mentality and a proactive attitude towards work
Advanced troubleshooting and multi-tasking skills
Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone

WHAT DOES PRONOVIAS GROUP OFFER?

Ethical workplace environment that embraces the diversity that makes us special Having to opportunity to join our CSR strategy focused on women empowerment, environmental sustainability, and community impact
Benefits to improve work-life balance: flexibility on entry and exit, intensive day on Fridays, work from home policy and special benefits and schedules for pregnant women and parents
Team building activities to promote our companies' values: respect, innovation, empowerment, performance driven and teamwork

At Pronovias Group, we are an equal opportunity employer. Your race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status don’t make a difference here. In our company want you to come as you are to be the best version of yourself.

If you fit with the requirements and PRONOVIAS GROUP's values, do not hesitate to apply to this role!

Job closed

Location: Barcelona (Spain)
Contract: Permanent
Working day: Full time
Sector: Fashion and apparel
Vacancies: 1
Discipline: Sales

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