Alterations Manager

Pronovias  Group, world leader in the bridal industry, is currently looking for an experienced Alterations Manager for our store located in Beverly Drive.

We are seeking for a self-motivated individual with an excellent technical sewing and fitting skills that has expertise on how to tailor a bridal garment to ensure the best fit possible.

The Alterations Manager is responsible for leading all activities for the alterations room and reports to the Store Manager.

Main responsibilities:

• The Alterations Manager assists in recruiting and interviewing alterations specialists; and trains, coaches and motivates alterations specialists to provide superior customer service and make sales plan.
• Ensure alterations customers receive a consistently superior shopping experience and receive high-quality alterations within the stated time frame
• Supervise the duties of all alterations associates, including alterations specialists, alterations CSRs, and pressers
• Assist alterations department by sewing, steaming, pressing and spot cleaning merchandise as needed
• Ensure fitting and sewing are performed to Pronovias standards and timings
• Allocate the garments on the work line to the alterations specialists as needed to maintain maximum productivity
• Ensure new alterations specialists are trained to Pronovias techniques and standards
• Ensure all alterations policies and procedures are followed, including the Pronovias price lists for all alterations.
• Ensure all administrative duties are executed in a timely manner, including the completion and submission of required paperwork
• Maintain and assist store manager in enforcing all Pronovias safety standards
• Maintain machines in good working order; report needed repairs via facilities requests
• Support store manager as needed with completion of alterations schedule for store manager approval.
• Assist when necessary on the sales floor and help wedding consultants/dress specialists close sales
• Meet with store manager weekly to discuss business and ensure profitability in the workroom