Alterations Manager

Pronovias Group has been dressing dreams for more than 50 years through our four brands: Pronovias, Saint Patrick, White One, Nicole and Ladybird.

We are constantly growing and therefore, we are looking for an Alterations Manager for our store located in Beverly Drive.

The Alterations Manager is responsible for leading all activities for the alterations room and reports to the Store Manager.

Main responsibilities:

• The Alterations Manager assists in recruiting and interviewing alterations specialists; and trains, coaches and motivates alterations specialists to provide superior customer service and make sales plan.
• Ensure alterations customers receive a consistently superior shopping experience and receive high-quality alterations within the stated time frame
• Supervise the duties of all alterations associates, including alterations specialists, alterations CSRs, and pressers
• Assist alterations department by sewing, steaming, pressing and spot cleaning merchandise as needed
• Ensure fitting and sewing are performed to Pronovias standards and timings
• Allocate the garments on the work line to the alterations specialists as needed to maintain maximum productivity
• Ensure new alterations specialists are trained to Pronovias techniques and standards
• Ensure all alterations policies and procedures are followed, including the Pronovias price lists for all alterations.
• Ensure all administrative duties are executed in a timely manner, including the completion and submission of required paperwork
• Maintain and assist store manager in enforcing all Pronovias safety standards
• Maintain machines in good working order; report needed repairs via facilities requests
• Support store manager as needed with completion of alterations schedule for store manager approval.
• Assist when necessary on the sales floor and help wedding consultants/dress specialists close sales
• Meet with store manager weekly to discuss business and ensure profitability in the workroom