Customer Service Retail

Location: Barcelona (Spain)
Contract: Permanent
Working day: Full time
Sector: Fashion and apparel
Vacancies: 1
Discipline: Operations
Work modality: Hybrid

Pronovias Group

Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride.

Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman truly happy.

We are a group of pioneering bridal brands, each known for the creativity of our innovation: Pronovias, Vera Wang Bride, St Patrick, White One, Nicole and Ladybird.

The Group’s bridal and eveningwear dresses are sold in more than 105 countries through a network of 100 stores and more than 4,000 points of sale.

You are invited to experience for yourself the magic of bridal!

Job description

We at PRONOVIAS GROUP, Global leader in the Bridal industry, are currently looking for a professional and talented Store Operations Specialist to join our Retail Store Operations Team in our Barcelona HQ.

The mission will be to provide service to our network of stores, with the aim of improving satisfaction, proposing ideas for improvement and increasing the quality and efficiency of the systems and processes in the area.

Principal functions:

Process orders, requests and petitions (Product replenishment, non-salable, office supplies, Express orders, raw materials, among others).
Work together with the Commercial Manager Area reporting all kinds of cases identified in the stores.
Act as the main contact of the stores, either by phone or electronically, acting as a link with the different corporate departments.
Monitoring of the management of shipments to own stores, from preparation to final delivery.
Manage the opening and closing of stores, entry of orders for non-salable material, product and their shipment, as well as change of address, entry of returns, blocking of merchandise and collection management.
Prepare and distribute activity reports for managed stores.

Requirements

At least 2 years of work experience in B2B Customer Service.
Fix schedule from 12pm to 9pm with one hour for lunch.
Advanced command of Spanish and English (C2), a third language will be a plus.
Excellent knowledge of the Microsoft Office Package, especially on Excel; knowledge in ERP's will be a plus.
Availability to work in afternoon shift.
Own vehicle is highly required.
Strong client-facing and communication skills.
Team player; enthusiastic, accurate and commercially oriented.
Hands-on mentality and a proactive attitude towards work;
Customer service orientation and passion for the Bridal Industry.
Experience in receiving incoming calls and making outgoing calls.
Organizational and multitasking skills, proactive and decisive attitude, used to teamwork.

WHAT DOES PRONOVIAS GROUP OFFER?

Ethical workplace environment that embraces the diversity that makes us special. Having to opportunity to join our CSR strategy focused on women empowerment, environmental sustainability, and community impact.
Benefits to improve work-life balance: flexibility on entry and exit.
Possibility to join our flexible remuneration plan, which includes health insurance, transport tickets, nursery school tickets, and training related to our business.
Company canteen with subsidized meals.
Team building activities to promote our companies' values: respect, innovation. empowerment, performance driven and teamwork.
Private parking.

If you fit with the requirements and PRONOVIAS GROUP's values, do not hesitate to apply to this role!

Job closed

Location: Barcelona (Spain)
Contract: Permanent
Working day: Full time
Sector: Fashion and apparel
Vacancies: 1
Discipline: Operations
Work modality: Hybrid

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