Customer Service Retail (French & Italian Speaker)

Location: Barcelona (Spain)
Contract: Permanent
Working day: Full time
Sector: Fashion and apparel
Vacancies: 1
Discipline: Operations
Work modality: Hybrid

Pronovias Group

Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride.

Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman truly happy.

We are a group of pioneering bridal brands, each known for the creativity of our innovation: Pronovias, Vera Wang Bride, St Patrick, White One, Nicole and Ladybird.

The Group’s bridal and eveningwear dresses are sold in more than 105 countries through a network of 100 stores and more than 4,000 points of sale.

You are invited to experience for yourself the magic of bridal!

Job description

We at PRONOVIAS GROUP, Global leader in the Bridal industry, are currently looking for a professional and talented Store Operations Specialist to join our Retail Store Operations Team in our Barcelona HQ.

Principal functions:

Act as the main contact of the stores, either by phone, electronically or personally, acting as a link with the different corporate departments.
Monitoring of the management of shipments both to own stores and to international franchises, from preparation to final delivery.
Manage the opening and closing of stores, entry of orders for non-salable material, product and their shipment, as well as change of address, entry of returns, blocking of merchandise and collection management.
Process orders, requests and petitions (Product replenishment, non-salable, office supplies, Express orders, raw materials, among others).
Prepare and distribute activity reports for managed stores.
Work together with the Commercial Manager Area reporting all kinds of cases identified in the stores.

Requirements

At least 2-5 years of work experience in B2B Customer Service within the fashion industry.
French and Italian speaker (Proficiency or advanced), an extra language will be a plus.
Excellent knowledge of the Microsoft Office Package, specially on Excel. knowledge in ERP's will be a plus.
Strong client-facing and communication skills.
Team player; enthusiastic, accurate and commercially oriented.
Hands-on mentality and a proactive attitude towards work.
Customer service orientation and passion for the Bridal Industry.
Experience in receiving incoming calls and making outgoing calls.
Organizational and multitasking skills, proactive and decisive attitude, used to teamwork.

WHAT DOES PRONOVIAS GROUP OFFER?

Ethical workplace environment that embraces the diversity that makes us special. Having to opportunity to join our CSR strategy focused on women empowerment, environmental sustainability, and community impact.
Possibility to join our flexible remuneration plan which includes health insurance, transport tickets, nursery school tickets and training related to our business.
Company canteen with subsidized meals and breakfasts.
Team building activities to promote our companies' values: respect, innovation. empowerment, performance driven and teamwork.
Private parking and company shuttle bus.

If you fit with all the requirements and PRONOVIAS GROUP's values, do not hesitate to apply to this role!

Location: Barcelona (Spain)
Contract: Permanent
Working day: Full time
Sector: Fashion and apparel
Vacancies: 1
Discipline: Operations
Work modality: Hybrid

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