Customer Experience With French

Location: El Prat de Llobregat (Spain)
Contract: Permanent
Working day: Full time
Sector: Fashion and apparel
Vacancies: 1
Salary: 21000/24000€ Gross/year
Discipline: Marketing
Work modality: Hybrid

Pronovias Group

Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride.

Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman truly happy.

We are a group of pioneering bridal brands, each known for the creativity of our innovation: Pronovias, Vera Wang Bride, St Patrick, White One, Nicole and Ladybird.

The Group’s bridal and eveningwear dresses are sold in more than 105 countries through a network of 100 stores and more than 4,000 points of sale.

You are invited to experience for yourself the magic of bridal!

Job description

At PRONOVIAS GROUP, we believe every wedding and special occasion is unique, and we love being part of those magical moments. If you're excited by fashion, luxury, and want to work in a creative and elegant environment, this is the place for you.

We are currently looking for a professional and talented Bride Experience Specialist to join our Retail team.

Duties & Responsibilities:

Respond to our brides inquiries via phone, email, and social media in a timely and courteous manner.
Provide accurate information on products, services, procedures, and company policies.
Guide brides through the process of finding their dream dress.
Handle and resolve possible complaints efficiently and professionally, adhering to established policies.
Proactively offer solutions and recommendations, maximizing our bride experience and sales opportunities.
Collaborate with retail stores to address customer concerns related to their in-store experience.
Contribute to achieving department goals and exceeding customer expectations consistently.
Maintain a positive and professional demeanor, fostering a welcoming and supportive environment.

Requirements

Minimum 1 year of experience in customer service, preferably in a high-volume, multi-channel contact center environment.
Fluency Spanish, English and French, both written and spoken.
Familiarity with the retail or e-commerce industry, and experience in luxury customer service is preferred.
Positive, helpful, and solution-oriented attitude with a genuine desire to exceed customer expectations.
Excellent communication, interpersonal, and problem-solving skills.
Ability to learn new software and adapt to a fast-paced environment.
Strong analytical and problem-solving skills with a focus on continuous improvement.
Familiarity with Salesforce and Microsoft Office.

A few things you'll love about us:

Join our ethical and diverse workplace, where being YOU is what makes us extraordinary! You’ll have the chance to get involved in our CSR strategy, which is all about empowering women, protecting the environment, and making a real impact in the community.
You can join our flexible benefits plan, including health insurance, transport tickets, nursery school vouchers, and training opportunities to grow with us.
Enjoy our subsidized company canteen with delicious meals and breakfast to keep you fueled for success!
We’re all about building a strong, positive culture with team-building activities that reflect our values: respect, innovation, empowerment, performance, and teamwork.
And don’t worry about parking – we’ve got you covered with private parking and a company shuttle bus from Barcelona and El Prat de Llobregat.

Job closed

Location: El Prat de Llobregat (Spain)
Contract: Permanent
Working day: Full time
Sector: Fashion and apparel
Vacancies: 1
Salary: 21000/24000€ Gross/year
Discipline: Marketing
Work modality: Hybrid

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