Location: Barcelona (Spain)
Contract: Permanent
Working day: Full time
Sector: Fashion and apparel
Vacancies: 1
Discipline: TechnicalHeadquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride.
Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman truly happy.
We are a group of pioneering bridal brands, each known for the creativity of our innovation: Pronovias, Vera Wang Bride, St Patrick, White One, Nicole and Ladybird.
The Group’s bridal and eveningwear dresses are sold in more than 105 countries through a network of 100 stores and more than 4,000 points of sale.
You are invited to experience for yourself the magic of bridal!
We at PRONOVIAS GROUP, Global leader in the Bridal industry with headquarters in Barcelona, are currently looking for a talented and outstanding Salesforce Administrator / Business Analyst to join our IT Team.
PRONOVIAS GROUP seeks for people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make the difference.
Our mission is bringing HAPPINESS into the world by dressing with style our customers’ dreams, being the best partner to our clients and building together an exciting place to work.
Responsabilities and Functions:
• Lead the management and maintenance of the Salesforce environment, teaching all the organization and supporting both the technical technology teams, as well as the business areas.
• Know and evolve the model and data architecture of Service Cloud, Marketing Cloud and Social Studio
• Manage users and licenses, including registrations and cancellations, roles, profiles, permissions, groups and queues, guaranteeing the proper use of the Salesforce platform in all implemented modules.
• Perform new configurations and maintenance of existing ones, including: workflows, process builder, flows, assignment rules, approval processes, custom objects and fields, layouts, record types, among others.
• Ensure Salesforce performance by deleting data and identifying other opportunities for improvement
• Identify and collect requirements from the business areas, proposing the best practices for their implementation, acting as a point of union between the owners of the processes and the technical team.
• Follow the Pronovias methodology developing functional designs for developments in the knowledge base
• Execute tests in Sandbox environments, leading the steps to production, training and documentation
• Manage requests, analyze and resolve second level incidents when Helpdesk cannot resolve them
• Evaluate the impact of new releases on implemented functionalities proposing alternatives to the business
• Identify functionalities included in existing modules and not used by business that can add value
• Support the organization by participating in meetings with Marketing, Retail and Wholesale, as a Salesforce reference point and providing the technological vision in the implementation of improvements
• Know and support the integrations between the platform and other applications in the group's environment.
• Build reports and dashboards to provide business insights and use dataloader to extract data if necessary
• +3 years of experience with demonstrable experience in Service Cloud, Marketing Cloud and Digital Engagement
• Knowledge of the Service Cloud data model; knowledge in Marketing Cloud and Social Studio valued
• Technical knowledge in Apex, integrations, webservices and Lightning Web Components will be valued
• Knowledge of AppExchange solutions to use in business processes and considering the impact
• Demonstrable knowledge and experience in the application of agile methodologies
• Experience in Retail or CPG will be valued, especially if it is in the luxury sector
• Computer engineering or similar or equivalent experience
• Certifications such as Salesforce administrator or other additional ones will be valued
• Advanced knowledge of English; other languages will be valued
Soft skills:
• Teamwork, but operate autonomously when required
• Ability to operate in dynamic environments with changing priorities and multiple stakeholders.
• Decision-making capacity with the ability to influence other people and departments
• Communication capacity at different levels, from directors of other departments (e.g, Marketing, Wholesale, etc), Business Managers, as well as technical aspects with IT teams
• Ability to create relationships with people inside and outside the department in a collaborative way
• Ability to respond positively to feedback that is constructive
WHAT DO WE OFFER ?
If you fit with all the requirements and PRONOVIAS GROUP's values, do not hesitate to apply to this role!
