Retail Training Coordinator

We at PRONOVIAS GROUP, Global leader in the Bridal industry, are currently looking for a professional and talented Retail Training Coordinator to join our Retail Team in our Barcelona HQ.

PRONOVIAS GROUP seeks for people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make the difference.

Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride.

We are a group of pioneering bridal brands, each known for the creativity of our innovation: Pronovias, Vera Wang Bride, St Patrick, White One, Nicole and Ladybird.

The Group’s bridal and eveningwear dresses are sold in more than 105 countries through a network of 100 stores and more than 4,000 points of sale.

We come together to be part of something bigger than ourselves. Combining our legacies to form a unique vision. Creating our industry’s first global bridal group. Using our expertise, creativity, and breadth to transform how the business of bridal is done today and shaping how it’s done in the future.

Mission:

Successful Retail Training Coordinator candidate will have the opportunity to gain insight into the highest standards of all the aspects of retail excellence, people management and retail strategy & operations.

The position based in Headquarters but requires visiting our retail stores to work closely with our retail team on a regular basis (70% of the time on stores).

About the role :

• Be an ambassador of Pronovias Group and the point of contact of the Retail store teams with Headquarters in training related topics.
• Ensure the training will be reflected upon the analysis of retail store KPI's, sales, mystery shoppers reports and customer feedback.
• With the help of the Senior Retail Operations Manager and Voice of Customer, you will leverage NPS results and coach store team members supporting the stores to address root cause of dissatisfaction.
• Observe interactions with clients on the floor and through active listening and questioning, you will coach individual team members to develop their selling skills and enhance the client experience they deliver.
• Provide on-going feedback to Store Managers/HR on the performance/progress of individual team members.
• In collaboration with Product & Merchandising team, you will actively facilitate product training, including new launches, for store population. A special focus on cross-selling and up selling will be held.
• Manage and monitor the quality and impact of all in-store training via follow up, partnering with the Store Management team.
• Identify potential and empower the in-store training champions to maintain an active shop floor presence and to observe subsequent implementation and retention of training contents. 
• Follow and respect the training budget defined by the Global Retail Director.
• Participate and support Point of Sales brand activations, promotions and other events.
• Establish and maintain effective working relationship with all the stakeholders (retail, marketing, HR, IT,…)
• Ensure a consistent on-boarding for new starters in the store teams while liaising with HR to ensure proactive planning for new employees and giving feedback on progress to the individual, their Manager and HR during the on-boarding.
• Elevate the customer experience in the stores and ensure to drive an excellent customer service.